THE TRUST FRAMEWORK
Your rights as an individual
A personal need is assessed with clear information before any commitment.
Version dated 13 November 2026The framework for a personal enquiry
VELTRISEN also considers individual requests: a personal website, a tool for a practice or improvements to an authorised application. The form is neither an order nor agreement to a price. Characteristics, total amount, possible costs, timing, payment terms and applicable guarantees are provided on a durable medium before contracting.
Withdrawal from distance services
In principle, a consumer has 14 days after concluding a distance or off-premises service contract to withdraw without a reason. Bespoke development does not automatically remove this right. A clear statement identifying the contract may be sent to business@veltrisensoftware.tech or the registered office. Applicable statutory arrangements and exceptions are explained before agreement.
If you request an early start
Starting before the period ends requires a separate express request under applicable rules. Withdrawal after such a start may require proportionate payment for services actually supplied under statutory conditions. Loss of the right after full performance requires the necessary express agreements and acknowledgements. Refunds follow statutory deadlines, normally 14 days after notice of withdrawal, according to the applicable situation. The website form collects no waiver of these rights.
A statement you can use
To VELTRISEN, 30 rue de Condé, 69002 Lyon, France, business@veltrisensoftware.tech. I give notice of withdrawal from the following contract: [description and reference]. Contract date: [date]. Consumer name and address: [details]. Statement date: [date]. Signature only for paper correspondence. This template is optional if your statement unambiguously expresses your decision.
Mediation and guarantees
A complaint should first be made to the company in writing. VELTRISEN has not supplied details of a contracted mediation scheme for this version. The name, address and website of the actual competent mediator must be completed before consumer contracts are concluded. No fictional affiliation is declared. Applicable statutory guarantees, including those for digital content or services where the contract falls within them, are not excluded by this text.