THE TRUST FRAMEWORK
Service framework
What is decided before work starts, and what accompanies handover.
Version dated 13 November 2026From enquiry to agreement
A contact enquiry is free and does not place an order. Descriptions present starting offers that must be adapted to your situation. After feasibility assessment, a written proposal specifies the expected result, deliverables, limits, prerequisites, total amount, third-party costs, timing and offer validity. Browsing or sending the form alone does not form a contract.
Understanding prices
From prices are indicative euro amounts including applicable taxes for the displayed scope. Different screens, languages, volumes or connections may require a different proposal. Hosting, domains, licences and third-party services are identified before agreement. Payment arrangements and the consequences of interruption appear in the accepted terms, with no unapproved additional work.
Preparing and following the work
The client provides content and access they are authorised to use, plus a person responsible for approvals. Stated durations are estimates in working days after agreement and receipt of necessary inputs. External dependencies, delayed responses and changed needs are discussed when they affect timing. Stated hours are 08:00–17:00 Monday to Friday, Paris time.
Acceptance and handover
Acceptance criteria and feedback rounds are agreed in writing. Consolidated feedback concerns the agreed scope; a new function is assessed separately. Handover lists included files, access and instructions, checks performed and known limits. Ongoing operation, permanent updates and unlimited support are not included by default.
Rights and responsibility
Rights over bespoke creations, delivered sources and their effective date are defined in the contract. Third-party components retain their licences. Non-public project information is used for the assignment and protected under agreed arrangements. No sales volume, search ranking, universal score or absolute absence of defects is guaranteed. Legal guarantees and mandatory rights remain applicable.
Disputes and complaints
Written complaints may be sent to business@veltrisensoftware.tech with the project reference and relevant details. Cancellation arrangements are defined before contracting. French law is intended to apply without depriving a consumer of applicable mandatory protections. Statutory jurisdiction rules are preserved. Individual-client information appears on the dedicated page.